Current Position: > Shipping Policy
  • Shipping Policy

1. Why shipping a battery need 5~11 days?

  • If the battery is in stock in local warehouse, customer can receive it in 5 days.
  • If the local warehouse is out of stock, the battery will be shipped by air from our international e-commerce warehouse.
  • As "IATA Lithium Batteries as Cargo in 2016 Update" reason ( ), Most flight to cannada refused all battery pacakge. Only few Cargo flights can take battery package arrived here.

Common causes of delays in battery packages:

  • Out of stock, it needs to be transferred from the supplier.
  • There is a question about the order, and the customerís assistance is required to reconfirm whether the purchase is correct.
  • Flight or flight space shortage.
  • Causes of severe weather such as typhoons, heavy rains, earthquakes, etc.
  • Busy customs at the airport or increased security procedures.
  • Busy post office or shipping company, lack of capacity or traffic jam.
  • The impact of major festivals, holidays, social or political events.
  • Other irresistible reasons.

2.Why shipping ac adapter only 4~9 days?

3. What's the shipping cost ?

  • In Canada-------------------------------------------------------------------------Free Shipping
  • Other Country----------------------------------------------------------------- $CAD7.00 / Order

4. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable. The address can be your home, your place of business, your travelling aim place, or another residence address and all of the packages can be tracked.

5. We are sorry to tell you that local pickup is not available on our website.

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

6. Order Tracking
We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail.

If you didn't receive a "shipping out infrom email" from us, please use follow tools to get it.

Just enter your order id and Email here. You will get an email with information about the delivery time, Tracking Number, Tracking Url and so on .

Order ID: You can find it in the order email.

Email:The email address you offered with shipping information when placing order.

Order ID:
Email :

7. Order Cancellation
If you need to cancel an order for any reason, email to us for assistance. If your order has not shipped out we will be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Return Policy.(Please refer to “Returns” for detailed information.)

If the items you ordered are out of stock, we will contact you by email.

Our Contact Information

If you have any other question, please do not hesitate to contact us, we will reply you in 24 hours. Welcome order items from our company.
Email: contact us
Our office hours is 9:00 am - 6:00 pm ( Mon ~ Fri )

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--- Service Department ---Jul 2024